Do you have a kiln or wheel that is misbehaving?

Do also you have concerns about the pandemic & germ explosure?

Do you live too far away to call Dave to come fix it?

If you answered yes to 2/3 of those questions, we can help!  

We are excited to announce that we are now able to offer Virtual Kiln & Wheel Repair!!!

Same great Dave service and access to his years of knowledge and experience* but brought to you by the magic of technology, rather than the magic of the combustion engine and the industrial revolution.   We offer both remote diagnostic consultations and remote part installation walk-throughs priced in fifteen minute increments, to fit the needs of your ceramic equipment.  

*Twenty-five years of experience and multiple certifications in ceramic equipment repair ensure that Dave is the go-to-guy for anything kiln or wheel-related….(plus slabrollers, pugmils, mixers and more

 

Basic Remote Diagnostic 

$25* for the first half-hour

$10 per 15 minute increments thereafter

30 min minimum 

*NOTE: This fee must be paid prior to your appointment. In the event that your issue can not be effectively diagnosed remotely, the fee will be pro-rated/refunded or applied to a physical service call, as applicable.

Service Description: Our remote diagnostic service is a one-on-one phone call or video chat (via Facetime, Zoom, or Google Meet) with Dave. We can schedule diagnostic appointments for a variety of equipment including, gas and electric kilns, wheels, slab rollers, and pugmills. If your diagnostic is electric kiln-specific, please perform a glow test prior to talking with Dave. Include the results of your glow test along with the brand, model, and type of equipment you need serviced in the email when you schedule your diagnostic appointment. During the diagnostic, Dave may need you to open the panel to show him something, so please make sure you have a Phillips head screwdriver and a flat head screwdriver handy during the call.

 

Remote part installation walk-through

$40/hour billed in 15 min increments

half hour minimum

*NOTE: Based on the model and part installation, you will be given a time estimate and price quote for remote installation assistance.  This amount will be collected up front.  In the event that the repair is completed in less time, any excess will be refunded, if it takes longer, the balance will be charged to your credit card at the end of the repair session.

Service Description: Our remote part installation service is a one-on-one video call (on Facetime, Zoom, or Google Meet) with Dave. Prior to your appointment, we will need to verify that you have the correct part and all the correct tools to service your equipment. Please include your list of tools and part(s) along with the brand, model, and type of equipment you need serviced in the email when you schedule your remote part-installation walk-through. For a detailed list of what tools you may need for kiln maintenance, please click here. (You won’t need the multi-meter for parts installation, so don’t worry if you don’t have one)

 

NOTE: Virtual Kiln/Wheel Repair services are specifically for equipment repairs. If you need advice on how to load a kiln or how to fire ceramics, check out our new Consultation Services

 

Call us at 888-822-1982 or fill out our service request form today to schedule an appointment with Dave. We will review this information and get back to you within 1-2 business days with a 5 minute or less reply and the option to make an appointment for further review.  Please note that you will need stable internet and phone service next to your kiln in order to perform the virtual diagnostic or part installation service.

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