Bracker’s Good Earth Clays has a strong commitment to Service, whether that be customer service or technical service. Our diagnostic, consultation and repair service is probably our number one most in-demand service. Why? quite honestly because we have Dave.
David Sturm has been working for Bracker’s since 1994 and is a skilled technician for kilns, wheels and other ceramics equipment. His technical expertise coupled with his ability to speak “potter” make him one of the most respected and sought-over techs in our industry. He keeps his skills sharp by attending training at various manufacturers. In the last year alone, he has visited AMACO/Brent, L&L Kilns and Skutt Ceramic Products for additional training. If it’s broken, and you need it to make your pottery, David can probably help you, even over the phone. Click here to connect with Dave and submit a service request
Another service that Bracker’s provides which has been growing in popularity is our school Raku Trip. We provide the complete Raku setup, you bring your students and their pots. Instruction in safety, the how-tos of firing and even a history and who’s who of Raku are included. We do this at our place several times a year, often for multiple schools who combine funds and students to maximize their experience. We also offer a “Raku to you” version in which we bring our whole set up to a school or college. This takes a bit more advance planning to verify we have an appropriate site, materials, etc, but we usually are able to make it work. For more information on Raku Workshops, click here.
One of the things that sets Bracker’s apart from our competition is our dedication to teaching. Prior to founding Bracker’s Good Earth Clay, Bill Bracker was a University Ceramics Professor and Anne W. Bracker had also completed a degree in education. With their background in education, the two of them set the standard for all the staff that has followed. We don’t want to just sell someone “a thing,” we want to make sure you understand how to use it, and we’re more interested in building a relationship with our customers. (In fact, when Cindy Bracker married David Sturm, about half of the people in attendance were Bracker’s “customers” who had become close friends)
Our devotion to teaching also translates to “teaching teachers.” For that, we offer a wide variety of in-services and professional development sessions, and even workshops directly with you and your students. If you don’t see what you’re looking for below, please contact us and let us create a custom event for you!
See some samples of our services in the slider below: